Privacy Policy

EFFECTIVE SINCE

July 3, 2023

LAST UPDATED

October 30, 2026

Applicability

This Privacy Policy explains how Nova Labs, Inc. and our subsidiaries and affiliates collect and use personal information. It applies to our websites (including helium.com), our apps, and any other of our products, hardware and services (collectively, “Services”) that directly link to this Policy. This Policy does not apply where it is not linked. This Policy does not apply to our employees or contractors.

When we process personal information for a business customer, such as a mobile carrier, or a venue or partner using HeliumOS or Helium Plus, we process it on that customer’s behalf, under our agreement with that customer. Our agreement with that customer and the customer's own privacy notice govern that information. Please direct requests about that information to that customer.

What Information We Collect

Depending on the nature of our relationship with you and how you choose to use the Services, we may collect the following information:

We collect account information. We collect information relating to your account. For example, we collect basic registration details like name, address and email address. We also collect your telephone number and username when you create an account.

We collect business contact information. If you or your organization does business with us, for example as a HeliumOS or Helium Plus customer or partner, we collect your name, job title, business email address, telephone number and company details.

We collect transaction and billing information. When you buy a product we collect billing information. This includes your form of payment and billing address. If you pay with digital assets or receive payouts from us, for example as a Helium Plus partner, we collect your digital asset wallet address and related transaction information.

We collect verification and tax information. If you participate in Helium Plus or receive payouts from us, we may collect government-issued identification, beneficial ownership information, proof of authority to operate at a venue, and tax forms, such as Form W-9 or W-8. We use this information to verify identity, prevent fraud, and comply with sanctions, anti-money laundering, and tax laws.

We collect location information. We collect your zip code and state. Based on your IP address, we may also derive location information. We may also collect precise location information about your devices when you request troubleshooting or technical support for those devices.

We process information about carrier subscribers on behalf of carriers. Some of our business customers are mobile carriers. When we provide network services to a carrier, such as mobile network enablement or Wi-Fi offload, we process information about how that carrier’s subscribers use its services. We process this information only for the carrier, only as needed to provide, bill for, and secure the carrier’s services and to maintain and improve our Services, and as required by law, except that we may create aggregated or de-identified information as described below. Your carrier’s privacy policy governs how your carrier uses your information.

We collect information about your usage of the Services and network. We collect information about your interactions with the Services. For example, when you connect to a Wi-Fi network on the Helium Network, we collect when and for how long you are connected, the amount of data transferred, and the access point or venue where you connected.

We collect device and network performance information. We collect information about access points and about devices that connect to the Helium Network, such as device identifiers, signal strength, Internet speed, error rates, length of connection time and other performance information. We may collect information about the quality of the wireless networks at a venue. We may collect product serial numbers and other identifiers for access points and hardware. When you visit our websites, we collect information about the browser or device you are using. We may look at what site you came from, or what site you visit when you leave us.

We collect feedback and other voluntarily provided information. We collect information that you give us when you complete a survey or participate in a contest or promotion. This includes when you write a review or make a suggestion. It also includes your communications with our customer service team.

We collect job application information. If you apply for a job, we collect information about you, your prior education and work history. We collect your resume and information about your skills and qualifications for the position.

How We Use Information

We use information to communicate with you. We use information to respond to your questions, including questions about our Services or your relationship with us. We also use information to communicate with you about this Policy or our Terms. We may also contact you about your feedback. We use information to send you alerts and other notifications. If you apply for a job with us, we use that information to process your application.

We use information to provide and improve our Services. We use information to process your order and to provide the Services. For example, to connect you to the network and route communications. We also use information to develop and improve our Services. For example, by saving certain preferences you choose. This information helps to customize your experience and analyze trends. We use AI service providers to help provide certain features. They process information only to provide those features and do not use it to train their models.

We use some information for marketing purposes. Where permitted by law, we use your information to share updates about new products and special offers, including promotions, surveys, and contests. This may include new features and updates. These might be our own offers or products or select third-party offers or products we think you might find interesting. This includes serving you with content on our platforms or on social media platforms. This may occur after you leave our sites or platforms and may encourage you to return. We may also serve ads that we think are relevant to you based on your browsing habits.

We use information to protect our company and users. We use information to protect our company and users, for example to identify fraud and secure, protect accounts, and protect Nova. This includes looking into potentially prohibited or illegal activity. We also use information to verify your identity and to comply with our legal obligations, including sanctions, anti-money laundering, and tax laws.

We also use information as otherwise permitted by law or as we describe to you.

How We Collect Information

We collect information directly from you. You might provide us information in several ways. For example, we collect information when you create an account, register a device, or enroll in Helium Plus. We also collect information when you make a purchase, contact us, or participate in a survey. We collect any other information you voluntarily provide to us when using the Services.

We collect information passively. We collect information about users over time and across different websites and apps. We also work with third parties that collect personal information this way. We may use several common tracking tools to collect information. Tracking tools include browser cookies and web beacons. To learn more about cookies visit the FTC's Online Tracking page. We may work with others to gather information on our platforms and elsewhere. We may do this on our websites and in emails that we send to you.

We collect information about you from others. Business customers and partners, such as mobile carriers and Helium Plus partners, may provide information about you to us. When a carrier subscriber’s device connects to the Helium Network, we receive information about that device and session from the carrier and from the access point.

We Combine Information

We combine information that we have collected offline with information that we collect online as permitted by law. We combine information we have collected across other third-party sites. We combine information collected across devices, such as computers and mobile devices. We also combine information that we get from a third party with information we already have.

When We Share Information

We share information within our family of companies. This includes current and future affiliates and subsidiaries.

We share information with our service providers. We may share information with trusted companies who serve as our vendors and help us deliver and operate our Services. Examples of service providers include sending marketing communications, sales support, and customer support. Certain anonymized information (including, but not limited to, coarse location) may be shared with these kinds of vendors for purposes of providing the Services. These Vendors will not resell or use your data other than for the purpose of providing the services.

We share information with access point owners and venue operators. When you connect to a Wi-Fi network on the Helium Network, the owner of that access point or venue may receive information needed to connect and authenticate your device, such as device identifiers, and information about your session, such as its time and the amount of data used.

Some information is recorded on a public blockchain. Certain Helium Network activity, such as records of data transferred through access points, is recorded on a public blockchain. These records are public and permanent and cannot be changed or deleted. They do not include the names or contact details of Wi-Fi users or carrier subscribers. If you deploy an access point on the Helium Network, its wallet address, location and reward activity are publicly visible on the blockchain.

We do not sell or share carrier subscriber information. When a mobile carrier’s subscribers connect to the Helium Network, we use information about their devices and sessions only to provide, bill for, secure, and support that carrier’s service, to create aggregated or de-identified information as described below, and as required by law. We do not sell this information, share it for cross-context behavioral advertising, or use it to market our own products. Our agreements with access point owners, venue operators, and other Helium Plus partners prohibit them from selling or sharing this information, or using it for any purpose other than operating the network.

We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena or if a U.S. or non-U.S. law enforcement agency, government agency, or investigatory body requests it. We may also share information we collect when we investigate potential fraud, abuse, or other similar violations of our terms. We may need to share information in an emergency.

We may share information with any successor to all or part of our business. If all or part of our business is sold, we're part of a merger or acquisition, or there is financing or bankruptcy, we may share information as part of that transaction.

We may also share information for other reasons we may describe to you or as permitted under law.

We may use and share aggregated or de-identified information. We may aggregate or de-identify the information we collect so that it no longer identifies you or your device. We may use and share that information for any lawful purpose, including with third parties. We maintain and use de-identified information without attempting to re-identify it.

Your Choices

You have certain choices about how we use your information. Those are described here:

You can opt out of certain marketing. To stop receiving our promotional emails follow the instructions in any promotional message you get from us. If you opt out of getting marketing messages, you will continue to receive non-marketing messages from us about your relationship with us where permitted by law. For example, messages about technical updates and security.

Our Cookie and Ad Policy

You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. The Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Options you select are browser and device specific.

You May Have Certain Additional Rights

In some places laws grant residents certain additional rights. You can reach us using the contact information listed in the “contact us” section below.

Right to inquire and request deletions. Depending on where you live, you may have certain rights related to the information we collect about you. This includes the right to ask us what information we collect and use. It also includes the right to ask us to delete information we have collected from you. If you delete your account, you may not be able to use the Services. To exercise these rights, contact us at support@helium.com. We will verify your request by matching information you provide us with information we have about you. If you are submitting on someone else’s behalf we may ask for additional information. This may include providing a signed letter verifying your right to make this request. If you are a carrier subscriber, please direct requests about information we process for your carrier to your carrier. We will help your carrier respond as our agreement with it requires.

How Long We Keep Information

We keep personal information only as long as we need it for the purposes described in this Policy, including to meet our legal, billing, audit, and contractual obligations. We keep session records about carrier subscribers as long as reasonably needed to provide, bill for, secure, and support the carrier’s service, including to identify network, configuration, and data quality issues and alert the carrier, and to meet our obligations to that carrier. When we no longer need them for these purposes, we delete or de-identify them.

We Store Information in the United States

Information we collect is stored in the United States. The Services are intended for people who are in the United States. If you live outside of the United States and choose to use the Services you understand that it is at your own risk. If you live outside of the US, you understand and agree that we may transfer your information to the US. Our sites and businesses are subject to US laws, which may not afford the same level of protection as those in your country. By submitting your information, you agree to the processing of it in the US.

Children’s Privacy

The places where this Policy appears are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can write to us or email us at the addresses provided at the end of this Policy. Please mark your inquiries “Parental Information Request.” Parents, you can learn more about how to protect children’s privacy here.

How We Protect Information

We use reasonable security measures as required by relevant law. We protect carrier subscriber information as required by law and by our agreements with carriers, and we notify the carrier if that information is accessed without authorization. The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet.

Third-Party Services and Sites

We may link to third-party sites. Third party apps or platforms may also feature our services. Our sites may also include third party content that collects information. We do not control these third parties. This Policy does not apply to the privacy practices of those entities. Please read their privacy policies carefully. We are not responsible for the practices of these third-parties.

Updates

From time to time we may change our Privacy Policy. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on the places where this appears. Please check periodically for updates.